Refund Policy
At Pawsy, your satisfaction — and your pet's happiness — is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Items may be returned within 14 days of delivery.
- Items must be unused, unwashed, and in their original packaging.
- To initiate a return, please email us at hello@thepawsy.com with your order number and reason for return.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for defective or damaged items. Please contact us within 48 hours of receiving a damaged product with photos of the item.
Non-Returnable Items
- Personalized or custom-made products
- Items marked as final sale
- Perishable goods (treats, food items)
Contact Us
For any refund or return queries, reach out to us at hello@thepawsy.com.
Last updated: May 2026